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In Malaysia, it serves as the first point of contact for patients — whether at public MOH clinics or privately owned practices. While the public system is often praised for its coordination and comprehensiveness, the private sector faces unique challenges.
Too often, referrals in the private system are fragmented. GPs send patients to specialists without a clear feedback loop. Specialists provide care, but the information rarely flows back to the referring doctor. This results in missed follow-up, duplication of services, and decisions that may not fully reflect the patient’s needs.
To deliver truly comprehensive care, private providers must be incentivised to improve structures, foster inter- and intra-professional collaboration, and build a culture of patient-centred decision making.
MEDXIS (Medical Exchange & Information System) creates a seamless bridge between GPs, specialists, and hospitals. By digitising the referral process and enabling structured feedback, we ensure communication flows both ways, patients remain at the centre of care, and providers work together — not in silos.
GPs create and send referrals digitally, eliminating paperwork and delays
Specialists receive complete patient details instantly, ensuring timely and accurate care
Patients are guided through appointments with full visibility for both GP and specialist